Alerts logistics and the account owner the moment a shipment status turns delayed.
Part of Delivery exception triage
Tools
project44, Descartes, Make
Outcomes
Customer told before they ask • Delay cause captured with the alert
Documentation
Instruction-ready detail below
When <in:databases>a shipment</in:databases> turns delayed, <slack>notify</slack> logistics and the account owner with the revised date and the cause.
When <in:databases>a shipment</in:databases> turns delayed, <slack>notify</slack> logistics and the account owner with the revised date and the cause.Tools
project44, Descartes, Make
Trigger
When a shipment status changes to delayed
Setup time
10 minutes
Groups the day's open carrier exceptions by cause so the team fixes the pattern, not one load.
Chases the carrier for proof of delivery when a delivered shipment has no signature on file.
Prepares the reshipment or credit decision when a carrier confirms a load lost or damaged.
Shows where goods sit across every tier and supplier, with the date at risk named while there is still time to change the plan.
Measures carrier and supplier performance against the service levels actually agreed, and warns the owner before a missed target becomes a credit.
Records every failure with its asset, cause and fix at the moment it happens, so a repeat fault stops being diagnosed from scratch.
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