TrackSpeed

Delivery exception triage

Sort arriving shipment exceptions by customer impact and route each one to an owner with a next step.

Tools

project44, FourKites, Descartes, Motive

Outcomes

Customer contact before the customer asks • Every exception has a named owner • Time to resolve exceptions cut in half

Documentation

Instruction-ready detail below

What breaks

Every exception looks the same in the tracking feed, so the delivery that matters most is worked last and the customer calls you first.

What the workflow does

  • Open exceptions are pulled from carrier tracking with their cause, revised date and affected order.
  • Exceptions are ranked by customer impact: named account and contract date first, minor delays last.
  • Each one gets a single owner and a single next step, including whether the customer is told.
  • Repeat causes from the same carrier or lane are grouped so the pattern is visible.
  • Reshipment, credit and claim decisions are drafted with the supporting evidence attached.

What a human approves

The logistics lead decides who gets contacted, the account owner approves any commitment to the customer, and finance approves any credit.

Automations

Choose the setup that matches your tools.

Carrier exception digest

Groups the day's open carrier exceptions by cause so the team fixes the pattern, not one load.

Proof of delivery chase

Chases the carrier for proof of delivery when a delivered shipment has no signature on file.

Reshipment approval draft

Prepares the reshipment or credit decision when a carrier confirms a load lost or damaged.

Shipment delay alert

Alerts logistics and the account owner the moment a shipment status turns delayed.

Problem this workflow solves

Delayed, damaged and misrouted shipments arrive as one undifferentiated pile, and the customer hears about the problem before the operations team does. Sorting is manual, so the one delivery that will cost a contract sits in the same list as a two-hour delay. Ranking exceptions by who is affected gets the right call made first.

Related workflows

Supply chain tracking

Shows where goods sit across every tier and supplier, with the date at risk named while there is still time to change the plan.

SLA monitoring

Measures carrier and supplier performance against the service levels actually agreed, and warns the owner before a missed target becomes a credit.

Incident logging

Records every failure with its asset, cause and fix at the moment it happens, so a repeat fault stops being diagnosed from scratch.

Download

Start with one instruction file.

Download the app and begin with drafts and checklists before you write anything back.

  • •Plain-language instructions
  • •Runs on your machine
  • •Works with your existing setup
  • •Reviewable activity history
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