Chases the carrier for proof of delivery when a delivered shipment has no signature on file.
Part of Delivery exception triage
Tools
Motive, Descartes, project44
Outcomes
Signatures on file before invoicing • Fewer disputes at month end
Documentation
Instruction-ready detail below
Find <in:databases>delivered shipments</in:databases> with no signature after 48 hours and <email>email</email> the carrier contact for the record.
Find <in:databases>delivered shipments</in:databases> with no signature after 48 hours and <email>email</email> the carrier contact for the record.Tools
Motive, Descartes, project44
Trigger
When a delivered shipment has no proof of delivery after 48 hours
Setup time
10 minutes
Groups the day's open carrier exceptions by cause so the team fixes the pattern, not one load.
Prepares the reshipment or credit decision when a carrier confirms a load lost or damaged.
Alerts logistics and the account owner the moment a shipment status turns delayed.
Shows where goods sit across every tier and supplier, with the date at risk named while there is still time to change the plan.
Measures carrier and supplier performance against the service levels actually agreed, and warns the owner before a missed target becomes a credit.
Records every failure with its asset, cause and fix at the moment it happens, so a repeat fault stops being diagnosed from scratch.
Download
Download the app and begin with drafts and checklists before you write anything back.