Prepares the reshipment or credit decision when a carrier confirms a load lost or damaged.
Part of Delivery exception triage
Tools
Descartes, project44, NetSuite
Outcomes
Replacement decided the same day • Claim filed inside the carrier deadline
Documentation
Instruction-ready detail below
When <in:databases>a carrier claim</in:databases> is confirmed, draft the reshipment or credit decision for the account owner to approve.
When <in:databases>a carrier claim</in:databases> is confirmed, draft the reshipment or credit decision for the account owner to approve.Tools
Descartes, project44, NetSuite
Trigger
When a carrier confirms a shipment lost or damaged
Setup time
20 minutes
Groups the day's open carrier exceptions by cause so the team fixes the pattern, not one load.
Chases the carrier for proof of delivery when a delivered shipment has no signature on file.
Alerts logistics and the account owner the moment a shipment status turns delayed.
Shows where goods sit across every tier and supplier, with the date at risk named while there is still time to change the plan.
Measures carrier and supplier performance against the service levels actually agreed, and warns the owner before a missed target becomes a credit.
Records every failure with its asset, cause and fix at the moment it happens, so a repeat fault stops being diagnosed from scratch.
Download
Download the app and begin with drafts and checklists before you write anything back.