Reach out to a customer who did not arrive, with an apology and a rebooking link.
Part of Appointments and no-shows
Tools
Calendly, Tidio, Mailchimp
Outcomes
Missed slots recovered as repeat bookings • A reason for the no-show on record
Documentation
Instruction-ready detail below
When a booking passes its start time with no <in:calendar>check-in</in:calendar>, <email>email</email> the customer a <documents>short apology and rebooking link</documents>.
When a booking passes its start time with no <in:calendar>check-in</in:calendar>, <email>email</email> the customer a <documents>short apology and rebooking link</documents>.Tools
Calendly, Tidio, Mailchimp
Trigger
30 minutes after a booking starts with no check-in
Setup time
10 minutes
Take a deposit at the point of booking, so the first week of work is already paid for.
Ask for a review at the right moment, and turn happy customers into introductions.
Collect signatures, policies, and details before a new client or a first day begins.
Download
Download the app and begin with drafts and checklists before you write anything back.