Offer a late cancellation to the waiting list before the time is given away.
Part of Appointments and no-shows
Tools
Calendly, Mailchimp, Notion
Outcomes
Cancelled hours offered to the waiting list • Fewer gaps left in the week
Documentation
Instruction-ready detail below
When a slot opens up late, check the <in:spreadsheets>waiting list</in:spreadsheets> and <email>email</email> the first matching customer the opening.
When a slot opens up late, check the <in:spreadsheets>waiting list</in:spreadsheets> and <email>email</email> the first matching customer the opening.Tools
Calendly, Mailchimp, Notion
Trigger
When a slot is cancelled less than 24 hours ahead
Setup time
10 minutes
Take a deposit at the point of booking, so the first week of work is already paid for.
Ask for a review at the right moment, and turn happy customers into introductions.
Collect signatures, policies, and details before a new client or a first day begins.
Download
Download the app and begin with drafts and checklists before you write anything back.