CustomersHygiene
Appointments and no-shows
Confirm every booking, recover the ones that get missed, and keep the calendar honest.
Tools
Calendly, Acuity Scheduling, Mailchimp, Notion
Outcomes
Reminders sent before every appointment • No-shows recovered by message • Fewer empty slots in the week
Documentation
Instruction-ready detail below
What breaks
Unconfirmed bookings and no-shows eat a slot that another customer would have taken. Nobody chases them, so a full week runs at half its capacity and the cause is never measured.
What the workflow does
- Send a confirmation and a reminder before every appointment, with the time, the address, and a reschedule link.
- Treat a booking that has started without a check-in as a probable no-show.
- Message that customer afterwards with an apology and a link to rebook.
- Offer a cancelled slot to the waiting list before the time is given away.
- Report no-shows and recovered bookings each week, split by staff member and time of day.
What stays human
You approve the reminder wording, and you decide which no-shows are worth a personal phone call rather than a message.