CustomersHygiene

Booking confirmation reminder

Send the time, the address, and a reschedule link before every appointment.

Part of Appointments and no-shows

Tools

Calendly, Acuity Scheduling, Mailchimp

Outcomes

Fewer forgotten bookings • Customers reminded without a phone call

Documentation

Instruction-ready detail below

<in:schedule>The day before each appointment</in:schedule>, <email>email</email> the customer a <documents>reminder</documents> with the time, the address, and how to reschedule.

Instruction file

<in:schedule>The day before each appointment</in:schedule>, <email>email</email> the customer a <documents>reminder</documents> with the time, the address, and how to reschedule.

Setup requirements

Tools

Calendly, Acuity Scheduling, Mailchimp

Trigger

24 hours before each appointment

Setup time

5 minutes

Other automations in this workflow

Empty slot backfill

Offer a late cancellation to the waiting list before the time is given away.

No-show recovery message

Reach out to a customer who did not arrive, with an apology and a rebooking link.

Related workflows

Customer deposits

Take a deposit at the point of booking, so the first week of work is already paid for.

Reviews and referrals

Ask for a review at the right moment, and turn happy customers into introductions.

Onboarding paperwork

Collect signatures, policies, and details before a new client or a first day begins.

Download

Start with one instruction file.

Download the app and begin with drafts and checklists before you write anything back.

•Plain-language instructions
•Runs on your machine
•Works with your existing setup
•Reviewable activity history

Download