Draft a reply to any low-scoring ticket or review, before it stays unanswered.
Part of Reviews and referrals
Tools
Gorgias, Tidio, HubSpot
Outcomes
Bad feedback answered before it spreads • Issues turned into visible fixes
Documentation
Instruction-ready detail below
When <in:intercom>a ticket or review</in:intercom> comes back at 3 stars or lower, draft a <documents>reply</documents> that apologises and offers a call, for me to approve.
When <in:intercom>a ticket or review</in:intercom> comes back at 3 stars or lower, draft a <documents>reply</documents> that apologises and offers a call, for me to approve.Tools
Gorgias, Tidio, HubSpot
Trigger
When a ticket or review is rated 3 or lower
Setup time
10 minutes
Confirm every booking, recover the ones that get missed, and keep the calendar honest.
Collect signatures, policies, and details before a new client or a first day begins.
Send the invoice the day the work is finished, with a payment option attached to it.
Download
Download the app and begin with drafts and checklists before you write anything back.