ImproveReliability

Supplier performance review

Score suppliers on delivery, quality and price with the same evidence at every review.

Tools

Coupa, MasterControl, Qualio, NetSuite

Outcomes

Same scorecard for every supplier • Improvement plans issued with evidence attached • Dual sourcing considered on repeat misses

Documentation

Instruction-ready detail below

What breaks

Reviews are built from the worst week anyone remembers, so scores swing and the meeting is about anecdotes instead of numbers.

What the workflow does

  • On-time delivery, defect rate, certificate status and price variance are pulled per supplier from receipts, quality records and invoices.
  • Each measure is scored against the terms written into the supplier agreement.
  • The scorecard shows the trend over three months, not only the current month.
  • Suppliers that miss the same target twice get a draft corrective action plan with the evidence attached.
  • Certificate and insurance expiries are listed so renewals start early.

What a human approves

The category manager sets the final scores, decides whether to issue the action plan, and signs off any change to the supplier list.

Automations

Choose the setup that matches your tools.

Supplier certificate expiry

Warns when a supplier's quality or insurance certificate is close to expiry so renewal can start.

Supplier improvement plan

Drafts a corrective action plan for a supplier that has missed the same target two months running.

Supplier scorecard draft

Builds a monthly scorecard per supplier from on-time delivery, defect rate and price variance.

Problem this workflow solves

Supplier reviews run on whichever week was worst, so scores swing and the conversation is anecdotes rather than numbers. Buyers cannot say which supplier is really costing them, and improvement plans never reach the supplier's own account manager. One scorecard built from receipt, quality and invoice data turns the review into a decision.

Related workflows

Vendor management

Keeps every supplier's contract, certificates, banking and tax records current, so renewals and payments stop depending on a phone call.

Purchase order intake

Turn incoming purchase orders into clean, approved records before they reach the supply base.

Quality reports

Builds the quality report from the same defect, scrap and inspection records every month, so the numbers stop being retyped from a spreadsheet.

Download

Start with one instruction file.

Download the app and begin with drafts and checklists before you write anything back.

  • •Plain-language instructions
  • •Runs on your machine
  • •Works with your existing setup
  • •Reviewable activity history
Download