TriageSLA

SLA Breach Escalation

Escalates findings within three days of their remediation deadline that carry no approved exception.

Part of Vulnerability SLA tracking

Tools

Tenable.io, Jira Service Management, Slack

Outcomes

At-risk findings escalated daily • Approved exceptions excluded • Slippage visible before the breach

Documentation

Instruction-ready detail below

<in:schedule>Every weekday at 9am</in:schedule>, pull findings within three days of deadline that have no approved exception, and <slack>escalate</slack> them to the owner and that owner's manager.

Instruction file

<in:schedule>Every weekday at 9am</in:schedule>, pull findings within three days of deadline that have no approved exception, and <slack>escalate</slack> them to the owner and that owner's manager.

Setup requirements

Tools

Tenable.io, Jira Service Management, Slack

Trigger

Every weekday at 9:00am

Setup time

20 minutes

Other automations in this workflow

Critical CVE Triage

Checks a newly published critical CVE against the asset list and opens one ticket per owning team.

Repeat Finding Root Cause

Groups findings that keep reappearing on the same host, so the missed coverage ring gets fixed once.

Vulnerability Exception Approval

Routes a request to accept a finding as a risk to a named approver, with the compensating control attached.

Related workflows

Vulnerability reports

Builds the periodic report from the scanners themselves, so every open finding carries an owner, a deadline and a visible status.

Patch window coordination

Sequences reboots so the same host is patched once, in dependency order, without a maintenance page.

Audit trails

Joins the scattered administrative change records into one timeline, so an auditor's question is a search rather than a fortnight of exports.

Download

Start with one instruction file.

Download the app and begin with drafts and checklists before you write anything back.

  • •Plain-language instructions
  • •Runs on your machine
  • •Works with your existing setup
  • •Reviewable activity history
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