TriageSLA

Repeat Finding Root Cause

Groups findings that keep reappearing on the same host, so the missed coverage ring gets fixed once.

Part of Vulnerability SLA tracking

Tools

Rapid7 InsightVM, Qualys, Jira Service Management

Outcomes

Repeat hosts identified • Coverage gaps named • Permanent fix tracked to closure

Documentation

Instruction-ready detail below

<in:schedule>On the first Monday</in:schedule>, group the findings that have reappeared on the same host, then <jira>open one ticket</jira> per host naming the coverage gap that let it back in.

Instruction file

<in:schedule>On the first Monday</in:schedule>, group the findings that have reappeared on the same host, then <jira>open one ticket</jira> per host naming the coverage gap that let it back in.

Setup requirements

Tools

Rapid7 InsightVM, Qualys, Jira Service Management

Trigger

On the first Monday of each month

Setup time

25 minutes

Other automations in this workflow

Critical CVE Triage

Checks a newly published critical CVE against the asset list and opens one ticket per owning team.

SLA Breach Escalation

Escalates findings within three days of their remediation deadline that carry no approved exception.

Vulnerability Exception Approval

Routes a request to accept a finding as a risk to a named approver, with the compensating control attached.

Related workflows

Vulnerability reports

Builds the periodic report from the scanners themselves, so every open finding carries an owner, a deadline and a visible status.

Patch window coordination

Sequences reboots so the same host is patched once, in dependency order, without a maintenance page.

Audit trails

Joins the scattered administrative change records into one timeline, so an auditor's question is a search rather than a fortnight of exports.

Download

Start with one instruction file.

Download the app and begin with drafts and checklists before you write anything back.

  • •Plain-language instructions
  • •Runs on your machine
  • •Works with your existing setup
  • •Reviewable activity history
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