Past-Due Escalation
Escalates invoices past sixty days to the controller with the contact history attached.
Part of Collections and Dunning
Tools
NetSuite, Zuora, Validis
Outcomes
Old debt escalated before it is written off • Contact history travels with the balance
Documentation
Instruction-ready detail below
<in:schedule>Every Monday at 8:00am</in:schedule>, send <slack>the controller</slack> every invoice over sixty days with the amount, the customer, and how many reminders have gone out.