Dispute Expiry Watch
Warns when a customer dispute is close to expiring so the balance is not written off by default.
Part of Collections and Dunning
Tools
Zuora, NetSuite, Microsoft Dynamics 365 Business Central
Outcomes
Disputes resolved before they lapse • Disputed balances kept out of dunning
Documentation
Instruction-ready detail below
<in:schedule>Every business day at 8:00am</in:schedule>, check <in:spreadsheets>open billing disputes</in:spreadsheets> and <email>email</email> the AR lead any dispute expiring in the next seven days.