Always-onQuality

Mention Sentiment Triage

Sorts new brand mentions by sentiment and puts the ones that need a reply in front of the team.

Part of Brand mention alerts

Tools

Brandwatch, Sprout Social, Slack

Outcomes

Negative mentions surfaced the same day • Reply owner named • Positive mentions saved for later

Documentation

Instruction-ready detail below

When a new <in:websites>brand mention</in:websites> appears, sort it by sentiment, <slack>post</slack> the negative ones for a reply today, and file the rest by theme.

Instruction file

When a new <in:websites>brand mention</in:websites> appears, sort it by sentiment, <slack>post</slack> the negative ones for a reply today, and file the rest by theme.

Setup requirements

Tools

Brandwatch, Sprout Social, Slack

Trigger

When a new brand mention is detected

Setup time

10 minutes

Download

Start with one instruction file.

Download the app and begin with drafts and checklists before you write anything back.

  • •Plain-language instructions
  • •Runs on your machine
  • •Works with your existing setup
  • •Reviewable activity history
Download